Frequent Questions

Here we would like to give you the most important and most frequent questions about the effects of the corona pandemic and your stay in our city and in our hotel.

Am I allowed to stay?

Since May 15, 2021, hotel stays are finally allowed again for private reasons (e.g. city tourism or visiting friends and relatives) in Heidelberg.

 

However, until further notice, the guests must present the certificates of negative corona rapid tests on arrival, which must not be older than 24 hours. In addition, the guests have to undergo another rapid corona test every 3rd day and present the certificate to the hotel. Guests who have complete vaccination protection or who have recovered from a corona infection in the last 6 months before arrival can alternatively prove this to the hotel and are then exempt from the obligation to test.

 

You can find an overview of the test stations here.

 

Further information about the corona situation in Heidelberg can be found on the website of the city of Heidelberg.

 

You are very welcome - however, we are not allowed to accommodate or serve you if one of the following reasons applies:

  • You were in the immediate vicinity of a person infected with the coronavirus in the 14 days before arrival.
  • You have typical symptoms of an infection with the corona virus, in particular odor and taste disorders, fever, cough and sore throat, etc.

How's breakfast going now?

We have switched to an output buffet, i.e. Due to the special hygiene requirements, the guests are not allowed to serve themselves, but our employees portion the open dishes for the guests on the plate - according to the wishes of the guests.

Although this is labor-intensive, we can offer the same scope as before and at the same time ensure the best possible hygiene. It is also a nice service for the guest ...
However, we now also offer certain items such as sugar/salt/pepper, honey, Nutella and yoghurts individually packaged.

Is your Restaurant open?

Our restaurant offers a selection of dishes for our hotel guests on workday evenings on order in advance. Please contact our front desk for the latest information.

Do I have to wear a mask in the hotel?

Mouth and nose masks have to be worn in all public areas of the hotel.
Face shiels are only allowed as a supplement.

What corona precautions must be taken in Heidelberg?

Wearing mouth-nose protection is mandatory in our state or in our city ...

  • in all public areas of the hotel
  • in local public transport and their stops
  • in shops
  • in all public buildings, such as the town hall, Heidelberg Castle, the zoo, etc.
  • at some crowded public places - indicated by signs

Does the ventilation technology mix exhaust air and supply air?

No, our ventilation systems strictly separate the exhaust air from the supply air. See also under "Our Measures".